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About Onestop
We at Onestop are wholesale
brokers specializing in printer, copier, fax, and inkjet
toners, as well as computer peripherals such as back up
media, CDR, diskettes, programs and parts. In addition,
we offer over 250,000 different office supply products.
Our driving force is a simple philosophy that
governs everything we do. That when ordering with
Onestop, your experience will always
be easy, enjoyable and quality driven.
That means that you will experience the highest level
of enthusiasm in our motivation to please you. We make
sure to always get your orders and invoices correct -
the first time. We get the product to you next day, making
sure that you always have the supplies you need on hand.
If your account rep is on the phone, he or she will always
return your call within 30 minutes. We are taking a proactive
approach to servicing your account, while giving you the
most cost effective solution possible. We don’t just wait
for you to call us when you need something; we establish
a relationship with you allowing us to take an anticipatory
approach, making your job of ordering supplies an enjoyable
experience.
We provide an easy format for you to order what you need.
You can call us toll free 800.365.9545, order via
our
online catalog, e-mail your Account Rep. Extraordinaire,
or fax your orders to 818-725-7139. Or enjoy the
flexibility of using all of these at any given time.
We have an online e-commerce catalog displaying over 250,000
different items. It’s easy to use, and makes ordering
very simple. Or you can just use it to find items and
do research.
We want to ensure, that every single time you call, e-mail,
or visit our website that you are better off for doing
so.
We have a 4-prong approach when servicing our clients.
1. Make sure the client gains measurable benefits and
advantages every time we make contact with them. No matter
what.
2. Process the order right – the first time.
3. Follow up to ensure that they received everything correctly
and are happy.
4. Anticipate future needs, and schedule the call.
Without you, we would not exist. The only way to be a
great company is to be of
service to many. The only way to do that is to focus on
the needs and wants of the clients and then meet those
needs beyond expectation.
We very much appreciate your business, and will consistently
thrive on
finding means and ways that bring more value and joy to
your experience here at Onestop. Thank you
for choosing us as your vendor, if there is anything that
we can ever do for you specifically, that will make a
difference in your experience here, please let us know
and we will do it!
Very truly yours,
Marx Acosta-Rubio
President & Founder
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